Course quality

There is no doubt that postgraduate students at Monash see themselves as consumers of the University. Most postgraduate coursework students are full fee paying, as are all international postgraduate students. As a cohort postgraduate students have sacrificed a great deal to undertake their study at Monash University. Juggling family, employment and study is a great challenge. As such they expect their courses to be delivered and resourced in a professional manner. Most postgraduate students come from specific industries with a view of enhancing their expertise in a particular area and expect certain educational outcomes and standards.

Monash University "…is committed to ensuring that its conduct and operations comply with all relevant trade practices and consumer law obligations." This is an extract from the University's Australian Consumer Law Compliance Guide.

All staff at Monash University ought to be aware of the Consumer Guide. Students are entitled to get value for money. Courses offered must be fit for the purpose in accordance with advertised material. Failure to live up to the standard may amount to misleading or deceptive conduct.

The following examples, albeit not exhaustive, fall within the category:

  • Lack of facilities or resources
  • Lack of feedback or timely feedback.
  • Last minute time table changes
  • Outdated material
  • Poor lecturing
  • Uncertain assessment criteria

Any students concerned with the quality of their course are welcome to contact the MPA Advocate to discuss their specific concerns in a confidential environment. The Advocate will be happy to outline options available or simply provide information.


Back to top

Concerned about course quality?

MPA Advocate Contact Details

The best way to contact one of our Advocates is by via email. For those postgraduates located off-campus or studying via distance education, advice can be provided by email, and supported by phone calls (funded by the MPA).

ADVOCATE FOR CLAYTON, PARKVILLE, PENINSULA, BERWICK, MMC AND GIPPSLAND

Sunshine Kamaloni sunshine.kamaloni@monash.edu

Benoit Tasse
benoit.tasse@monash.edu

ADVOCATE FOR CAULFIELD, AMREP AND LAW CHAMBERS

Robert Rybicki robert.rybicki@monash.edu

Sarah Murphy sarah.murphy@monash.edu

Advocacy service at Peninsula, Parkville & the MMC

To support the needs of postgraduate students based at Peninsula, Parkville and MMC, an MPA advocate is scheduled to be on site to provide confidential, one-on-one support to postgrads.

Peninsula Campus
Ben Tasse will be at Peninsula on the following dates:

16 November 2017
23 November 2017
30 November 2017
7 December 2017
14 December 2017

Time: 2:00pm to 5:00pm
Venue: Postgraduate Lounge, Struan House

Parkville Campus
Sunshine Kamaloni will be at Parkville on the following dates:

28 November 2017
12 December 2017

Time: 10:00am to 1:00pm
Venue: Pharm-Consultation Room 401.G.54

MMC
An advocate will be at the MMC on the following dates:

21 November 2017
12 December 2017

Time: 10:00am to 1:00pm
Venue: Level 2 Meeting Room MHRP Building

Revised assessment and coursework unit procedures from Semester 2, 2017

Monash University recently revised its approach to assessment. There is a new Assessment in Coursework Units Policy which integrates the ‘Monash Assessment Vision’. There are also procedures which accompany the policy. The MPA urges postgrads to take note of these new procedures that come into effect from Semester 2, 2017. More details are available here

Making Good Decisions Advocacy Forum

Click here to view slides from the 2017 MPA advocacy forum